Global B2C E-Commerce Delivery 2015 code:1232

OVERVIEW
TABLE OF CONTENTS
COMPANIES MENTIONED
Countries Covered: Argentina, Australia, Austria, Brazil, Canada, China, Egypt, France, Germany, Global, India, Indonesia, Italy, Japan, Mexico, Netherlands, Nigeria, Poland, Russia, Saudi Arabia, South Africa, South Korea, Spain, Sweden, Turkey, UAE, UK, USA
Pages: 99
Publication Date: 21/10/2015
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Questions Covered in the report:
  • How important is delivery to global online shoppers?
  • What are the major trends in B2C E-Commerce delivery?
  • Which delivery methods are most used by online shoppers?
  • How do preferences about B2C E-Commerce delivery options vary worldwide?

Key Findings:

Competition in global B2C E-Commerce delivery intensifies.

The global growth of B2C E-Commerce creates both challenges and opportunities for the delivery sector. According to the findings of secondary market research specialist yStats.com, free shipping still remains the number one priority for almost two thirds of online shoppers worldwide. In Asia, for example, around half of digital buyers would add items to a cart in order to qualify for the free shipping service and in North America more than half of all online shoppers would choose longer delivery times, as of early 2015.

On the other hand, delivery speed is also a major concern of global online shoppers. Especially in the emerging markets, online consumers have to cope with long delivery times, as online retailers struggle with underdeveloped logistics. Approximately two thirds of online shoppers worldwide found delivery speed to be important last year. The BRIC countries rank the highest in share of online shoppers who would pay more for faster delivery.  In response to this demand, online retailers attempt to offer express delivery options, such as same day and next day delivery. This leads to increased investment and intensified competition among the merchants and logistics providers, as yStats.com’s report shows. In China, the two largest E-Commerce companies, Alibaba and JD.com compete in covering the largest number of cities with same day delivery. Meanwhile, US-based Amazon.com expanded its one-hour delivery service to London in summer 2015, with further cities in the UK and perhaps in Europe to be covered later this year.

Another interesting finding of yStats.com’s report is that while home delivery is still the leading B2C E-Commerce delivery option in many countries, the popularity of alternative delivery methods, such as “click and collect”, is growing. In Sweden, close to half of online shoppers preferred to pick up their online orders from the post office or another location, rather than have these orders delivered to their home, as of early 2015. Another example is Argentina, where “pick up at the point of sale” was the second leading delivery method used by online shoppers last year.

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1. Management Summary

2. Global

  • Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014
  • Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014
  • Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected Countries, in %, Q1 2015 & Q4 2014
  • Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4 2014
  • Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online Retailers, in % of Online Shoppers, by Selected Countries, November 2014
  • Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions, October 2014
  • Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014
  • Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %, November 2014
  • Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014

3. Asia-Pacific

3.1. Regional

  • Action Taken to Qualify for Free Shipping, by China, Hong Kong, Japan, Singapore, South Korea and Asia (Total), October 2014

3.2. China

  • Overview of B2C E-Commerce Delivery, September 2015
  • Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014

3.3. Japan

  • Overview of B2C E-Commerce Delivery, October 2015
  • Share of Online Shoppers Willing to Wait for Free Delivery, in %, November 2014

3.4. South Korea

  • Complaints about Online Shopping, incl. Delivery, in % of Online Shoppers, 2014

3.5. Australia

  • Top Reasons to Shop Online, incl. Free Shipping, in % of Online Shoppers, April 2015

3.6. India

  • Overview of B2C E-Commerce Delivery, September 2015
  • Reasons to Choose an Online Shopping Brand, incl. Delivery, in % of Online Shoppers, August 2015

3.7. Indonesia

  • Concerns Related to Online Shopping, incl. Shipping Costs, in % of Internet Users, Q1 2014

4. North America

4.1. Regional

  • Share of Online Shoppers Choosing Delivery of Four Days and Longer, by the USA and Canada, in %, February 2015
  • Share of Online Shoppers Treating Reliability and Reputation of Carrier as an Important Factor in a Purchasing Decision, by the USA and Canada, in %, February 2015

4.2. USA

  • Overview of B2C E-Commerce Delivery, September 2015
  • Services Considered Very Important When Shopping Online, incl. Delivery, in % of Online Shoppers, September 2015
  • Willingness to Pay a Premium for Same-Day Delivery, by Gender, Age Group and Location, in %, June 2014
  • Delivery Carriers Used by Online Retailers, by Outbound Packages and Returned Items, in %, May 2015
  • Share of Online Retailers Offering Expedited Delivery, in %, and Share of Customer Orders Shipped with Expedited Delivery, in % of Online Retailers Offering Expedited Delivery, May 2015
  • Breakdown of Free Shipping Offering and Same-Day Delivery Offering, in % of Online Retailers, May 2015
  • Breakdown of Average Time Passing from Completion of Customer Order to Handing Package to Delivery Carrier, in % of Online Retailers, May 2015

4.3. Canada

  • Share of Online Shoppers Rating Shipping Cost as the Most Important Factor in Purchasing, and Willing to Choose Postal Services to Lower Delivery Cost, in %, February 2015

5. Europe

  • Breakdown of Acceptable Delivery Time, in % of Online Shoppers, by Selected Countries, April 2015

5.1. Regional

5.2. Western Europe

5.2.1. UK

  • Overview of B2C E-Commerce Delivery, October 2015
  • Number of Parcels Dispatched by UK Online Retailers through UK Carriers, in millions, 2014 & 2015f
  • Breakdown of Preferred Delivery Location for Online Shopping Orders, in % of Online Shoppers, March 2015
  • Breakdown of Delivery Time Expectations, by UK and Overseas Retailer, in % of Online Shoppers, March 2015

5.2.2. Germany

  • Overview of B2C E-Commerce Delivery, October 2015
  • Factors Encouraging to Shop Online More, in % of Online Shoppers, 2014
  • Breakdown of Delivery Time Expectations, in % of Online Shoppers, 2014
  • Breakdown of Usage of Click and Collect and Same Day Delivery Service, in % of Internet Users, August 2015

5.2.3. France

  • Overview of Selected E-Commerce Delivery Statistics, incl. Delivery Time, Successful Delivery Rate, and Rate of Deliveries Not Completed, by Average and Detailed, 12 Months to August 2015
  • Delivery Methods Used in Online Shopping, in % of Online Shoppers, June 2014 & June 2015

5.2.4. Italy

  • Average Monthly Number of Packages Sent in B2C E-Commerce, in millions, 2013 & 2014
  • Breakdown of Delivery Methods Preferred in Online Shopping, in % of Online Shoppers, 2014

5.2.5. Spain

  • Drivers for Online Shopping, in % of Online Shoppers, incl. Delivery-Related Services, April 2015

5.2.6. Netherlands

  • Preferences for Delivery Options and Share of Online Shoppers Choosing Slowest Delivery Option to Qualify for Free Shipping, in %, 2014

5.2.7. Austria

  • Delivery-Related Criteria Most Important for Choosing an Online Shop, in % of Online Shoppers, May 2015

5.3. Eastern Europe

5.3.1. Russia

  • Overview of B2C E-Commerce Delivery, October 2015
  • Most Important Criteria for Choosing an Online Shop, incl. Delivery, in % of Online Shoppers, September 2014
  • Breakdown of B2C E-Commerce Orders by Delivery Method, in %, 2013 & 2014
  • Breakdown of Willingness to Pay for Faster Delivery and Delivery Time Expected when Willing to Pay RUB 100 – 200, in % of Online Shoppers, 2014

5.3.2. Turkey

  • Problems Encountered in Online Shopping, incl. Delivery, in % of Online Shoppers, by Gender and Total, 12 Months to March 2015

5.3.3. Poland

  • Breakdown of Delivery Methods Most Used in Online Shopping, in % of Online Shoppers, April 2015

5.4. Scandinavia

5.4.1. Sub-Regional

  • Expected Delivery Times among Online Shoppers, by Business Days, in %, Q1 2015

5.4.2. Sweden

  • Breakdown of Preferred Delivery Methods, in % of Online Shoppers, Q1 2015

6. Latin America

6.1. Brazil

  • Overview of B2C E-Commerce Delivery, October 2015
  • Most Important Factors that Influence Online Purchase Decision, incl. Delivery Options, 2014
  • Willingness to Pay Additionally for Faster Shipping, in % of Online Shoppers, Q4 2014 & Q1 2015
  • Breakdown of E-Commerce Logistics Operation Costs, incl. Shipping, in %, 2013 & 2015e
  • Logistics Services Used, in % of Online Retailers, 2013 & 2015e

6.2. Mexico

  • Promotions Offered by Online Retailers, incl. Shipping, in %, 2014

6.3. Argentina

  • Delivery Methods Used in Online Shopping, in % of Online Shoppers, 2014
  • Delivery Methods Offered by Online Retailers, in %, 2014
  • Breakdown of Delivery Times Offered by E-Commerce Retailers, in %, 2014

7. Middle East & Africa

7.1. UAE

  • Share of Internet Users Not Shopping Online Due to Inconvenience of Delivery, in %, 2014

7.2. Saudi Arabia

  • Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping in the Future, April 2015

7.3. South Africa

  • Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, 2014
  • Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014

7.4. Nigeria

  • Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
  • Main Reasons for Not Shopping Online, incl. Delivery Cost, in % of Consumers Who Do Not Shop Online, 2014
  • Breakdown of Preferred Delivery Options, in % of Online Shoppers, June 2014

7.5. Egypt

  • Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping in the Future, 2014
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  • Alibaba
  • Amazon
  • Argos
  • Blue Dart
  • China Postal Express & Logistics
  • Delhivery
  • Deutsche Post
  • DHL
  • DPD
  • DTDC
  • eBay
  • Ecom Express
  • EMS
  • FamilyMart
  • FedEx
  • Flipkart
  • Gati Ltd
  • Google Express
  • Hermes
  • InPost
  • Japan Post
  • Jd.com
  • Kintetsu World Express
  • Lawson
  • Logibox
  • Media Markt
  • MercadoLibre
  • Ozon
  • PickPoint
  • Rakuten Ichiba
  • Royal Mail
  • Russian Post
  • Saturn
  • SF Express
  • Shentong
  • Snapdeal
  • U.S Postal Service
  • Ulmart
  • UPS
  • Whistl
  • Yamato
  • Yodel
  • YTO Express
  • Yunda
  • Yuntong
  • Zalando
  • ZJS Express
Read More

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